Advanced Diploma in Customer Interaction Skills

Advanced Diploma in Deal With Customers Face To Face

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Learn about Advanced Diploma in Deal With Customers Face To Face

Embark on a transformative journey with our Advanced Diploma in Deal With Customers Face To Face course. Dive into key topics such as effective communication, conflict resolution, and customer relationship management. Through real-world case studies and interactive simulations, you'll gain practical insights to excel in face-to-face interactions. Our course equips you with actionable strategies to navigate the complexities of the digital landscape and deliver exceptional customer experiences. Join us and unlock the skills needed to thrive in today's dynamic business environment. Elevate your customer service game and stand out as a valuable asset in any organization.


Are you ready to take your customer service skills to the next level? Our Advanced Diploma in Deal With Customers Face To Face program is designed to equip you with the tools and techniques needed to excel in face-to-face interactions. Through a combination of theoretical knowledge and practical exercises, you will learn how to effectively communicate with customers, handle difficult situations, and build strong relationships. Our experienced instructors will guide you every step of the way, ensuring you have the confidence and expertise to succeed in any customer-facing role. Enroll today and unlock your full potential in the world of customer service.

Benefits of studying Advanced Diploma in Deal With Customers Face To Face

Enhance your career prospects with our Advanced Diploma in Deal With Customers Face To Face course. In today's competitive job market, the ability to effectively communicate and engage with customers is essential for success. This course equips you with the necessary skills to handle various customer interactions confidently and professionally.

By completing this course, you will stand out to employers as a valuable asset who can provide exceptional customer service, leading to potential career advancements and opportunities for growth. Invest in your future today and take the first step towards a rewarding career in customer-facing roles.

Career path

Career Role Estimated Salary (£)
Customer Service Representative £20,000 - £25,000
Retail Sales Associate £18,000 - £22,000
Hotel Receptionist £18,000 - £23,000
Bank Teller £20,000 - £26,000

Learn keyfacts about Advanced Diploma in Deal With Customers Face To Face

● The Advanced Diploma in Deal With Customers Face To Face is a comprehensive course designed to equip individuals with the necessary skills and knowledge to effectively interact with customers in a face-to-face setting.
● Upon completion of this course, students will be able to demonstrate proficiency in customer service techniques, conflict resolution strategies, and effective communication skills.
● This course is highly relevant to a wide range of industries, including retail, hospitality, and customer service, where face-to-face interactions with customers are essential for business success.
● The curriculum of this course is carefully crafted to address the specific challenges and opportunities that arise when dealing with customers in person, ensuring that students are well-prepared to handle any situation that may arise.
● One of the unique features of this course is the emphasis on practical, hands-on learning experiences, allowing students to apply their knowledge in real-world scenarios and gain valuable insights into customer behavior and preferences.
● In addition, students will have the opportunity to learn from industry experts and professionals who bring their real-world experience and insights into the classroom, providing students with a well-rounded and practical education in customer service.
● Overall, the Advanced Diploma in Deal With Customers Face To Face is a valuable course for individuals looking to enhance their customer service skills and excel in roles that require frequent face-to-face interactions with customers.

Who is Advanced Diploma in Deal With Customers Face To Face for?

Target Audience for Advanced Diploma in Deal With Customers Face To Face

Target Audience Percentage
Customer Service Representatives 40%
Retail Sales Associates 25%
Hotel Front Desk Staff 15%
Restaurant Servers 10%
Call Center Agents 10%

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Course content

● Customer Service Fundamentals
● Effective Communication Techniques
● Conflict Resolution Strategies
● Building Rapport with Customers
● Handling Difficult Customers
● Time Management in Customer Interactions
● Upselling and Cross-selling Techniques
● Emotional Intelligence in Customer Service
● Cultural Sensitivity and Diversity Awareness
● Professionalism and Etiquette in Customer Service
● Customer Feedback and Complaint Management
● Building Customer Loyalty
● Role-playing and Simulation Exercises
● Case Studies and Real-life Scenarios
● Final Assessment and Certification.

Assessments

The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course.

Fee and payment plans


Duration

1 month
2 months

Course fee

The fee for the programme is as follows:

1 month: HK $ 1,453
2 months: HK $ 965 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

1 month - HK $ 1,453


2 months - HK $ 965

Accreditation

This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognized awarding body or regulatory authority.

Continuous Professional Development (CPD)

Continuous professional development (CPD), also known as continuing education, refers to a wide range of learning activities aimed at expanding knowledge, understanding, and practical experience in a specific subject area or professional role. This is a CPD course.
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Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.

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