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Professional Certificate in Implementing Customer Service
Sunday, 02 June 2024 17:21:38
     

Enhance your career with our Professional Certificate in Implementing Customer Service program. Learn essential skills to deliver exceptional customer service and build strong relationships with clients. Our comprehensive curriculum covers topics such as communication strategies, conflict resolution, and customer satisfaction measurement. Gain practical experience through case studies and real-world scenarios. Our expert instructors will guide you through best practices and industry trends to help you excel in your role. Join us and become a customer service expert, equipped with the knowledge and skills to drive success for your organization. Enroll now and take your career to the next level!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service
● Understanding Customer Needs and Expectations
● Developing Customer Service Strategies
● Implementing Effective Communication Techniques
● Handling Difficult Customers and Situations
● Measuring Customer Satisfaction and Feedback
● Implementing Customer Service Technology
● Building Customer Loyalty and Retention
● Managing Customer Service Teams
● Continuous Improvement in Customer Service Operations
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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