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Professional Certificate Course in Recognise Diversity When Delivering Customer Service
Sunday, 02 June 2024 16:56:14
     

Our Professional Certificate Course in Recognising Diversity When Delivering Customer Service equips you with the essential skills to provide exceptional service to a diverse customer base. Learn how to navigate cultural differences, language barriers, and unique needs to create a welcoming and inclusive environment for all. Our comprehensive curriculum covers topics such as unconscious bias, effective communication strategies, and conflict resolution techniques. Gain a competitive edge in the workforce by mastering the art of recognising and embracing diversity in customer interactions. Elevate your customer service skills and make a lasting impact on your clients with our dynamic and interactive course.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Understanding Diversity in Customer Service
● Cultural Competence in Customer Interactions
● Communication Strategies for Diverse Customers
● Addressing Unconscious Bias in Customer Service
● Inclusive Practices in Customer Service Delivery
● Resolving Conflict in Diverse Customer Situations
● Implementing Diversity Awareness in Customer Service Policies
● Enhancing Customer Experience through Diversity Recognition
● Continuous Improvement in Diversity Customer Service Practices
● Case Studies and Best Practices in Recognizing Diversity in Customer Service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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