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Certificate in Deal With Customers Face To Face
Sunday, 02 June 2024 18:38:39
     

Are you looking to enhance your customer service skills and excel in face-to-face interactions? Our Certificate in Deal With Customers Face To Face program is designed to equip you with the necessary tools and techniques to effectively communicate with customers in various situations. Through interactive workshops and real-life scenarios, you will learn how to build rapport, handle difficult customers, and exceed expectations. This program is perfect for individuals in retail, hospitality, or any customer-facing role. Join us and take your customer service skills to the next level. Enroll now and start your journey towards becoming a customer service expert!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service
● Effective Communication Skills
● Understanding Customer Needs and Expectations
● Handling Difficult Customers
● Building Rapport and Trust with Customers
● Problem-Solving and Conflict Resolution
● Time Management and Prioritization
● Professionalism and Etiquette in Customer Interactions
● Managing Customer Feedback and Complaints
● Role-Playing and Practical Scenarios
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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