Home | Modules in Level 5 Award in Investigative Claimant Interviewing
The Level 5 Award in Investigative Claimant Interviewing covers a range of modules that are designed to provide students with the necessary skills and knowledge to conduct effective interviews with claimants. The modules included in this award are:
| Module | Description |
|---|---|
| 1. Introduction to Investigative Claimant Interviewing | Provides an overview of the interviewing process and the importance of effective communication skills. |
| 2. Legal and Ethical Considerations | Covers the legal and ethical issues that interviewers need to be aware of when conducting interviews. |
| 3. Interview Planning and Preparation | Teaches students how to plan and prepare for interviews, including setting objectives and developing questioning strategies. |
| 4. Conducting Effective Interviews | Focuses on the practical skills needed to conduct successful interviews, including active listening and building rapport. |
| 5. Interviewing Vulnerable Claimants | Explores techniques for interviewing vulnerable claimants, such as those with mental health issues or disabilities. |
By completing the Level 5 Award in Investigative Claimant Interviewing, students will be equipped with the skills and knowledge needed to conduct thorough and effective interviews with claimants in a variety of settings.