Advanced Techniques in Telephone Customer Service Graduate Certificate

Graduate Certificate in Advanced Techniques in Telephone Customer Service

Request more information Start Now

Graduate Certificate in Advanced Techniques in Telephone Customer Service

Our Graduate Certificate in Advanced Techniques in Telephone Customer Service is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in telephone customer service at their own pace.

Through a comprehensive curriculum, students will learn advanced techniques for effective communication, problem-solving, and customer relationship management. With no case studies or practicals involved, this program focuses on theoretical concepts and real-world applications to prepare students for a successful career in customer service.

Enhance your customer service skills with our Graduate Certificate in Advanced Techniques in Telephone Customer Service. This comprehensive program equips you with the tools and strategies needed to excel in a fast-paced call center environment. Learn how to effectively communicate with customers, handle difficult situations, and provide exceptional service over the phone. Our expert instructors will guide you through real-world scenarios and practical exercises to sharpen your problem-solving abilities and build confidence in your interactions. Take your career to the next level and become a valuable asset to any organization with our specialized training. Enroll today and start making a difference!



Benefits of studying Graduate Certificate in Advanced Techniques in Telephone Customer Service

According to the Bureau of Labor Statistics Jobs in Telephone Customer Service industry are expected to grow by X% over the next decade
£25,000 Average annual salary for Telephone Customer Service representatives
£30,000 Average annual salary for Telephone Customer Service managers
50,000 Number of new jobs projected in the Telephone Customer Service industry
The Graduate Certificate in Advanced Techniques in Telephone Customer Service is crucial in meeting the growing demand for skilled professionals in the industry. With an expected increase in jobs and competitive salaries, individuals with specialized training in telephone customer service are well-positioned for career advancement. The average annual salaries for representatives and managers in this field are £25,000 and £30,000 respectively. The industry is projected to add 50,000 new jobs, highlighting the need for qualified professionals with advanced skills in customer service. Pursuing this certificate can lead to lucrative career opportunities and provide individuals with the necessary expertise to excel in the evolving landscape of telephone customer service.

Career opportunities

Below is a partial list of career roles where you can leverage a Graduate Certificate in Advanced Techniques in Telephone Customer Service to advance your professional endeavors.

Customer Service Representative $35,000 €30,000
Call Center Supervisor $45,000 €38,000
Customer Service Manager $60,000 €51,000
Quality Assurance Specialist $50,000 €42,000
Technical Support Specialist $55,000 €47,000

* Please note: The salary figures presented above serve solely for informational purposes and are subject to variation based on factors including but not limited to experience, location, and industry standards. Actual compensation may deviate from the figures presented herein. It is advisable to undertake further research and seek guidance from pertinent professionals prior to making any career-related decisions relying on the information provided.

Learn key facts about Graduate Certificate in Advanced Techniques in Telephone Customer Service

- Develop advanced techniques in telephone customer service
- Enhance communication skills and problem-solving abilities
- Gain expertise in handling challenging customer interactions
- Learn to effectively manage high-stress situations
- Acquire knowledge of industry best practices and trends
- Improve customer satisfaction and loyalty
- Enhance career prospects in customer service roles
- Practical training with real-world scenarios
- Interactive learning environment with industry experts
- Flexible online format for convenience
- Ideal for professionals seeking to excel in customer service roles
- Elevate your customer service skills to the next level with this specialized program.

Who is Graduate Certificate in Advanced Techniques in Telephone Customer Service for?

This course is designed for individuals who are looking to enhance their skills in telephone customer service and advance their career in the customer service industry. Whether you are a customer service representative, call centre agent, or customer service manager, this course will provide you with the advanced techniques needed to excel in your role.

According to a survey by the Institute of Customer Service, 79% of UK consumers say that customer service is important when choosing a company to do business with.
The same survey found that 58% of UK consumers have stopped doing business with a company due to poor customer service.
Research by NewVoiceMedia revealed that UK businesses lose £12 billion annually due to poor customer service.

By enrolling in this course, you will learn how to effectively handle customer inquiries, resolve complaints, and build strong relationships with customers over the phone. You will also gain valuable skills in communication, problem-solving, and conflict resolution that are essential for success in the customer service field.

Whether you are looking to advance in your current role or transition into a new customer service position, the Graduate Certificate in Advanced Techniques in Telephone Customer Service will equip you with the knowledge and skills needed to succeed in today's competitive business environment.

Request free information

Captcha: What is 9+7 ?


The fastest way to get answers from us.

Course content

• Advanced Communication Skills
• Conflict Resolution Techniques
• Effective Listening Strategies
• Telephone Etiquette and Professionalism
• Problem-Solving in Customer Service
• Managing Difficult Customers
• Time Management for Telephone Customer Service
• Emotional Intelligence in Customer Interactions
• Technology Tools for Customer Service
• Quality Assurance in Telephone Customer Service


Assessments

The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course.

Fee and payment plans


Duration

1 month
2 months

Course fee

The fee for the programme is as follows:

1 month - GBP £149
2 months - GBP £99 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

1 month - GBP £149


2 months - GBP £99

Accreditation

This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognized awarding body or regulatory authority.

Continuous Professional Development (CPD)

Continuous professional development (CPD), also known as continuing education, refers to a wide range of learning activities aimed at expanding knowledge, understanding, and practical experience in a specific subject area or professional role. This is a CPD course.
Discover further details about the Graduate Certificate in Advanced Techniques in Telephone Customer Service


present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
//another way to do//

Request more information

Please fill the form below to get instant information from LSPM

LSPM WhatsApp
OTHM EduQual Qualifi Totum Payzone Paypal payment PCI DSS SSL Payment options Paypal Credit card